Q. How do I set up my email client to send and receive emails (Outlook etc)

We have a step-by-step guide here.

Q. How do I find the My Emails control panel and what information does it contain?

Go to - https://myaccount.surefish.co.uk. From here you will be able to manage your email and password details.

Q. How do I access my email on the web?

http://webmail.surefish.co.uk

You will need your new email login details and password now the new email service has been launched.

You can also visit www.mail2web.com to access emails.

Q. Can I manage my emails any other way?

You can also use the webmail package SquirrelMail. More information here.

Q. How many email accounts can I have?

A. You can have up to four email accounts. By default you have one, which is the name you chose when you registered with surefish, for example yourname@surefish.co.uk

You can then set up additional email accounts, each with it's own name and password. You could use an additional account to set up a business email address separate from your personal one, or to give a member of your family their own personal email. To add and delete email accounts go to https://myaccount.surefish.co.uk

Q. What is a dialler and why do I need it?

Do not download the file if you have a broadband connection.

The dialler is a small piece of software which connects you to the internet through us. It is now available at here.

Please download it by selecting the right link, either Pay As You Go or if you are a Flat Rate customer choose Unmetered, and then click Save when prompted.

The location to save the .zip file to is your Desktop, unless you want to save it elsewhere, and then you'll be able to click on it to unzip the file and from then on connect to our service. All internet access calls made through these numbers raise money for Christian Aid.

The dialler has a step by step guide to installing the new number on your machine. If you have a Mac, or would like to input the dial-up numbers manually, they are as follows:

Pay As You Go is 0845 604 0362 and Flat rate is 0808 9933 54

Q. What is the difference between POP3 mail and webmail?

POP3 (Post Office Protocol, version 3) is the service you are most likely to use on your home computer. It acts like a postman.

Basically you have a mail client (such as Outlook Express, Eudora, Netscape Messenger etc) on your PC that connects using POP3 to our mail server, the main computer that handles your email.

When you go online and connect to the mail server (think of that as the sorting office) then any messages waiting for you are downloaded onto your PC, and any messages that you have composed are sent.
It means that you can compose and read mails while offline, but you can only use it from your home PC.

Webmail isn't downloaded to your PC but sits on the mail server. It can be accessed from anywhere with an internet connection just by going to the webmail page of the surefish website and logging in using your email address and your surefish password. You must be online to use webmail.

Q. Which is best, Pop3 Email or Webmail?

You don't have to choose between Pop3 Email and Webmail. Use Pop3 on your home computer for the convenience and flexibility that a mail client such as Outlook Express or Outlook gives you. Then if you need to access your mail from anywhere else just go to the website and log in to Webmail.

Remember though that Webmail and your PC can't talk to one another. For instance if you have an address book in your Outlook Express, you won't be able to see this in Webmail.

Once you download a message to your PC then it disappears from the mail server, that means you won't be able to see it using Webmail. If you look at a message using Webmail then it remains on the server and can still be downloaded.

Q. Can I use surefish email with another ISP?

You can only send Pop3 Email from your surefish.co.uk or fish.co.uk email account if you are connected to the Internet using a surefish internet access account. This is a protection to prevent the sending of junk email using our servers.

For instance, if you are using a Telewest internet access service, you will be able to read your mail but not send any.

You can access webmail using any internet connection.

Alternatively, our technical support staff can help you on 0870 60 70 585*.

*Lines are open from 8am – 10pm, seven days a week, apart from Bank Holidays.

Calls to 0870 numbers, from anywhere in the UK, are charged at national rates, but different rates apply to callers from a non-BT network, for example, from a non-BT mobile phone.

The costs of the call are between 1.5p and 8p per minute, including VAT, depending on whether the call is made during the day, the evening or over the weekend.

Visit www.bt.com for full 0870 pricing information

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