For your Surefish broadband connection you need the following:
 An active BT telephone line.
We are unable to provide you with a service if you have a phone line through a cable provider (e.g. Virgin Media). Use our availability checker to find out whether you can get Surefish broadband
A computer with a CD-ROM drive.
Find out more about the minimum computer specification required.
A broadband modem or router.
You can order these from us when you buy online.
A microfilter for every phone socket connected to the telephone line you have your broadband installed on.
All our hardware comes with a free microfilters to get you started. You can order more as required when you buy online.
You need to enter your user name and password to set-up your connection. They will be emailed to you. Please keep them safe.
If you choose to order the broadband modem or router, these will be mailed to you by post in advance of your connection going live:
Modem or router hardware
Installation CD with drivers and set-up guide
2 micro filters + any additional ones ordered
Telephone line cable
USB cable
Network cable (routers only)
Please note that we are unable to provide technical assistance for hardware not purchased through us.
If you are not familiar with setting up peripheral equipment on your computer we recommend that you ask a friend to assist you.
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