Q. I'm getting a lot of spam. What can I do?
This is an serious issue and we are looking at ways to prevent it. Users whose email addresses have been published online are likely to get spam - users who have never had their email addresses published report getting no spam at all. You can download anti-spam programs, such as Zone Alarms, or Mailwasher (www.mailwasher.net), which costs a few pounds but filters out unwanted emails.

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Q. I have yet to receive an email detailing my new user name and password
You should have received this by now, with the subject line - Account Provisioning Confirmed. If you haven't then please call our Technical Help line on 0870 60 70 585.

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Q. The email I have received contains a new email address – why?
The email: Subject - Account Provisioning Confirmed contains your new login details. Please print it off the email and keep it for reference.

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Q. I have received an order confirmation for broadband but I am a Flat Rate or PAYG customer. Why?
Please note that we have NOT placed a broadband order. The confirmation emails relate to your new dial-up accounts (narrowband dial-up PAYG or narrowband unmetered). So please ignore if this doesn't apply to you.

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Q. Will I lose my old Surefish/fish email address?
No, the new address is just for log in purposes. Your current email address will continue to work as before.

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Q. How do I access my email on the web?
You can access email here. You will need your new email login details and password now the new email service has been launched.

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Q. What is the helpdesk number?
The number is 0870 60 70 585. Calls are charged at 1.5p per minute – 8p per minute depending on when you call.

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Q. I have a website on my surefish account.

More information here.

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