Q. Why are you a real alternative to other broadband providers?

Q. What does 8Mb Broadband mean? 

Q. How much does Surefish broadband cost? 

Q. If I'm surfing the web, can I make and receive telephone calls on my landline at the same time?  

Q. Where can I find the Terms and Conditions for Surefish broadband? 

Q.  What is meant by unlimited usage? 

Q.  Will my download speed fluctuate? 

Q.  Can I get an idea of the broadband speed my phone line will support before I order? 

Q. What area is covered? 

Q.  What will I get from Surefish once I've placed my order? 

Q.  What kind of equipment can I buy to enable my broadband connection? 

Q.  What are ADSL micro-filters used for? 

Q.  What can I expect when I first start using my broadband connection? 

Q.  Is the modem and router covered by a warranty? 

Q.  From time to time my broadband connection appears to be intermittent, usually accompanied by a flashing light on my router? 

Q.  Can I use my existing modem for Surefish broadband? 

Q.  I would like to use my own modem. How do I do this? 

Q.  Do I need an adapter to receive wireless broadband? 

Q.  Already have broadband from another provider? 

Q.  What does my MAC code look like? 

Q.  Who do I call to get my MAC Code? 

Q.  Will I be able to keep my existing landline number? 

Q.  I live in a shared/rented house and I'm not the landline account holder. What are my options? 

Q.  How do I report a fault on my broadband line? 

Q.  I have just started using the new broadband service but am experiencing short breaks in my connection. Is this normal? 

Q.  When I've tried ordering broadband in the past, I've been told that there's fibre in my line, what does this mean? 

Q.  How much storage space will my email addresses have? 

Q.  My Microsoft Outlook/Outlook Express keeps looking for my old dial-up connection. I am using a router. What can I do? 

Q.  Can I pay my bill by a method other than Direct Debit? 

Q. I'm getting a lot of spam. What can I do? 

Q. I have yet to receive an email detailing my new user name and password 

Q. The email I have received contains a new email address – why? 

Q. I have received an order confirmation for broadband but I am a Flat Rate or PAYG customer. Why? 

Q. Will I lose my old Surefish/fish email address? 

Q. How do I access my email on the web? 

Q. What is the helpdesk number? 

Q. I have a website on my surefish account